Refund & Return Policy

Plain-English summary

FitMyStyles is a marketplace: sellers handle most returns/refunds under this policy.
Ready-made items: typically 7–14 days, unused, original condition (unless the seller says otherwise).
Tailor-made/custom items are final sale unless materially defective or not as agreed.
If there’s a problem, contact the seller first, then open a FitMyStyles dispute if needed.

1) Marketplace principle

Refunds and returns are primarily handled by individual sellers, subject to this policy.

2) Ready-made items

Unless otherwise stated by the seller: returns may be requested within 7–14 days of delivery; items must be unused and in original condition; buyer may be responsible for return shipping.

3) Tailor-made / custom items

Custom/tailor-made items are final sale. Refunds are considered only if the item is materially defective or clearly deviates from agreed specifications.

4) Non-delivery or damage

Refunds may be requested if the item never arrived, arrived damaged, or materially differs from the listing.

5) Disputes

Buyer contacts seller → if unresolved, buyer opens a FitMyStyles dispute → FitMyStyles may mediate or issue a platform decision.

Governing law (region): These terms are governed by the laws of England and Wales, unless mandatory local laws apply.

UK consumer law may provide non-waivable rights, including for faulty or misdescribed goods.

This Acceptable Use Policy (“Policy”) sets out the rules and guidelines for using the FitMyStyles platform, including our website, mobile applications, and related services (collectively, the “Platform”). By using the Platform, you agree to comply with this Policy.

FitMyStyles is a cultural fashion marketplace that connects buyers with independent sellers and artisans. To maintain a safe, fair, and respectful community, all users—buyers, sellers, and partners—must follow this Policy.

1. Prohibited Activities

Illegal or fraudulent purposes – including selling counterfeit, stolen, or prohibited goods.
Infringing intellectual property rights – listing or buying items that copy, misuse, or violate trademarks, copyrights, or cultural heritage protections.
Harassment or abuse – sending threatening, defamatory, or discriminatory messages to other users, staff, or partners.
Circumventing FitMyStyles systems – including attempting to complete transactions off-platform to avoid fees or platform rules.
Hacking or tampering – introducing viruses, scraping data, reverse-engineering, or otherwise disrupting the Platform.
Spam or deceptive practices – including fake reviews, false claims, or misleading product listings.

2. Seller Responsibilities

List only authentic, legal, and accurately described products.
Ensure that cultural designs are used respectfully and not misrepresented.
Fulfill orders promptly and use approved shipping methods (currently integrated via DHL).
Provide transparent refund and return information.
Not use the Platform to advertise or solicit outside transactions.

3. Buyer Responsibilities

Place genuine orders with the intent to purchase.
Provide accurate shipping and payment details.
Avoid abuse of refund, return, or dispute systems.
Respect sellers and artisans, avoiding harassment or unreasonable demands.

4. Community Standards

Communicate respectfully with others.
Avoid discrimination or hate speech in any form.
Respect cultural integrity and diversity represented on the Platform.

5. Enforcement

FitMyStyles reserves the right to suspend or terminate accounts that violate this Policy.
Violations may also result in cancellation of orders, withholding of payouts, and reporting to authorities where required.
FitMyStyles may monitor activity on the Platform to ensure compliance.

6. Reporting Violations

If you believe someone is violating this Policy, please contact us immediately at info@fitmystyles.com.

7. Changes to this Policy

We may update this Acceptable Use Policy from time to time. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Policy.

Final Note

FitMyStyles is committed to creating a trusted, culturally respectful marketplace. By following this Policy, you help us celebrate diversity while protecting all members of our community.