Buyer Terms

Plain-English summary

You’re buying from the seller, not from FitMyStyles.
Payments are processed by trusted payment providers (e.g., Stripe or Paystack). FitMyStyles doesn’t store your full card/bank details.
Shipping is handled by the seller, often using shipping partners like DHL when available.
If something goes wrong, contact the seller first; if unresolved, you can open a FitMyStyles dispute.

1) Who you’re contracting with

When you place an order, you enter a contract directly with the Seller.

2) Eligibility and account

You must be at least 18 years old and able to form a legally binding contract. You agree to provide accurate account information and keep your login secure.

3) Purchases and payments (Stripe + Paystack)

Prices display in your selected currency. Payments are processed through third-party payment providers (such as Stripe and Paystack), and FitMyStyles does not store your full payment instrument details.

Prices display in your selected currency; FX conversion may be applied by your payment provider. VAT/duties may apply based on delivery location and applicable UK import rules.

4) Shipping and delivery (including DHL where available)

Sellers are responsible for packing and shipping items promptly. Shipping options may include integrated shipping providers (such as DHL) depending on the route and seller settings.

5) Buyer obligations

Comply with applicable laws.
Communicate respectfully with sellers.
Do not engage in fraudulent or abusive conduct.
Follow dispute procedures when issues arise.

6) Disputes

If an order doesn’t go as expected, contact the seller first. If unresolved, you may open a dispute through our support process.

7) Related policies

Governing law (region): These terms are governed by the laws of England and Wales, unless mandatory local laws apply.

UK consumer law may provide non-waivable rights, including for faulty or misdescribed goods.

This Acceptable Use Policy (“Policy”) sets out the rules and guidelines for using the FitMyStyles platform, including our website, mobile applications, and related services (collectively, the “Platform”). By using the Platform, you agree to comply with this Policy.

FitMyStyles is a cultural fashion marketplace that connects buyers with independent sellers and artisans. To maintain a safe, fair, and respectful community, all users—buyers, sellers, and partners—must follow this Policy.

1. Prohibited Activities

Illegal or fraudulent purposes – including selling counterfeit, stolen, or prohibited goods.
Infringing intellectual property rights – listing or buying items that copy, misuse, or violate trademarks, copyrights, or cultural heritage protections.
Harassment or abuse – sending threatening, defamatory, or discriminatory messages to other users, staff, or partners.
Circumventing FitMyStyles systems – including attempting to complete transactions off-platform to avoid fees or platform rules.
Hacking or tampering – introducing viruses, scraping data, reverse-engineering, or otherwise disrupting the Platform.
Spam or deceptive practices – including fake reviews, false claims, or misleading product listings.

2. Seller Responsibilities

List only authentic, legal, and accurately described products.
Ensure that cultural designs are used respectfully and not misrepresented.
Fulfill orders promptly and use approved shipping methods (currently integrated via DHL).
Provide transparent refund and return information.
Not use the Platform to advertise or solicit outside transactions.

3. Buyer Responsibilities

Place genuine orders with the intent to purchase.
Provide accurate shipping and payment details.
Avoid abuse of refund, return, or dispute systems.
Respect sellers and artisans, avoiding harassment or unreasonable demands.

4. Community Standards

Communicate respectfully with others.
Avoid discrimination or hate speech in any form.
Respect cultural integrity and diversity represented on the Platform.

5. Enforcement

FitMyStyles reserves the right to suspend or terminate accounts that violate this Policy.
Violations may also result in cancellation of orders, withholding of payouts, and reporting to authorities where required.
FitMyStyles may monitor activity on the Platform to ensure compliance.

6. Reporting Violations

If you believe someone is violating this Policy, please contact us immediately at info@fitmystyles.com.

7. Changes to this Policy

We may update this Acceptable Use Policy from time to time. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Policy.

Final Note

FitMyStyles is committed to creating a trusted, culturally respectful marketplace. By following this Policy, you help us celebrate diversity while protecting all members of our community.